The systems your business can't run without, kept running.
Business Systems & Integration enables and supports SAP, ERP, CRM, finance, and custom critical applications — and the integrations that connect them — for cloud, resilience, operations, and reliable managed support.
The problem we hear
Your business runs on a handful of systems that can't go down — ERP, finance, CRM, industry platforms — and a web of integrations between them. When support is fragmented across vendors, when no one owns the runbooks, and when an integration silently fails, the impact lands on operations within minutes.
Critical applications with no clear support model or escalation path.
Integrations that break quietly and surface as business incidents.
Vendor sprawl and unclear ownership when something goes wrong.
What we cover
What Business Systems &
Integration covers
Business Systems & Integration prepares and supports mission-critical applications and their connections. It assesses applications for cloud, resilience, operations, and support readiness, assesses integration across APIs, SaaS, identity, and data flows, then enables and runs both — with defined support models, runbooks, and vendor coordination.
How we work
Critical applications and integrations each need their own scoping — a general health check doesn't replace them. We assess, enable, then support.
Business-Critical Applications & Integration Assessments
The Business-Critical Applications Assessment reviews criticality, cloud and operational readiness, resilience, and support suitability. The Cloud Integration Readiness Assessment maps APIs, SaaS, identity, and data flows, and their failure handling.
Enablement & Integration Implementation
Business-Critical Applications Enablement prepares apps for operations with runbooks, support and vendor-coordination models, and resilience. Cloud Integration Implementation delivers API, SaaS, identity, and data-flow integrations with monitoring.
Managed Business Applications
Supports your critical apps to defined SLAs: availability monitoring, incident triage, runbook maintenance, vendor coordination, and operational reporting.
We build app-level backup, restore, and recovery coordination into operations, and keep integration health visible — so reliability is maintained, not assumed. Note: managed support covers operations, not SAP functional configuration or ABAP development, which are specialist or separately scoped.
Outcomes
What you can expect
Here's what organizations typically achieve.
Clear ownership of critical apps
Defined support model, runbooks, and escalation — not a vendor maze.
Integrations you can see
Monitored connections with failure handling, so issues surface before users do.
Reliable operations
Availability monitoring, incident triage, and vendor coordination under one accountable partner.
Want your critical applications handled end to end?
The Business-Critical Applications Enablement Program packages application, integration, and resilience assessments with enablement and managed support into one journey — so SAP, ERP, and custom systems are enabled, connected, and operated under a single accountable engagement.
Explore the Business-Critical Applications Enablement ProgramFAQ
Common questions
Answers to the questions we hear most.
Ready to put your critical systems on solid footing?
Book a consultation, or start with a Business-Critical Applications Assessment to map readiness, resilience, and the right support model for the systems you depend on.